COMPLAINTS PROCEDURE

If you wish to register a complaint, please contact us in writing or by telephone to the following:

• Address: The Complaints Officer, Cornerstone Finance, Unit E, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8RB
• Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

• Address: The Financial Ombudsman Service, Exchange Tower,  London, E14 9SR
• Tel no:0800 0234 567